Il Makiage is a makeup brand that I considered buying foundation from for a while, but their policy seemed too good to be true. When you purchase foundation from them, they don’t charge you for the product until 14 days after you receive it. During those 14 days you have a chance to test it out, and if you don’t like it, you can send it back free of charge, and you won’t get charged for the product at all. .
Because of this policy though, I was a little skeptical. I thought that this could mean that they are so confident in their product, they know there’s no risk in not charging you for 14 days because they’re certain you’ll like it.
OR
I thought that maybe their product was so bad, they had to use this too-good-to-be-true policy to convince people to purchase it, and then would hope that people would just be too lazy to go through the process of returning the product, or would forget, and ultimately get charged after 14 days.
Well, I’m happy to inform you it’s the former. The product is pretty good! And not only that, but their customer service is even better.
When I purchased the foundation, I ended up getting the wrong shade, which is totally my own fault. I don’t ever order foundation online because I never know what my shade is, so I wasn’t surprised that I managed to mess that part up. But I was able to easily exchange the product for a different shade with no additional charge to myself.
As soon as they found out I was looking to do an exchange, they reached out to help me determine the correct shade. They asked a couple simple questions (is it too light/dark, how off is the shade), and requested I send a make-up free selfie. It took me two minutes to respond (including taking the selfie), and they were able to suggest a more accurate shade. When I ordered this new shade, I got the same policy – I won’t be charged until two weeks after the product arrives. Which is amazing, because it’s a really great, risk-free way to test out different shades until you find your perfect match.
Not only did they provide great customer service with finding a better shade, but they also reached out to apologize for the “inconvenience” of receiving the wrong shade, and gave me a $50 gift card for their website. How insane is that?! It’s my own fault that I got the wrong shade, and I wasn’t even upset about having to return the product (especially because it didn’t cost me any money), but they still went above and beyond to make the whole interaction with their brand amazing, and much more special than what I’ve experienced from any other brand.
I’m pretty satisfied with the product, too. Some foundations tend to make my skin look more dry, or kind of cakey. But this foundation looks natural, and seems quite buildable. I also ordered some lipsticks using the gift card I was given, so I’m excited for those to arrive and to test them out.
If you’re looking for a new foundation brand, I’d highly recommend checking out Il Makiage – you’ve got nothing to lose!
Until next time,
Nadine
nadinesnarratives.art.blog 